on 13-08-2013 11:09 AM
My Samsung galaxy S4 wont receive picture messages from people on the vodafone network. A few people on the network have tried sending me pictures but either they arrive with no notification days later, or not at all.
It seems to be related to my phone.
Solved! Go to Solution.
on 13-08-2013 02:47 PM
To receive picture messages you have to have the 3G data enabled on your phone. You may only be switching it on intermittently which would explain why you are receiving the MMS' at those times. Can you try sending or receiving one while the 3G data is switched on?
on 13-08-2013 04:19 PM
It could be down to the coverage in your area, how's your reception overall otherwise? have you tried (successfully) to send an MMS to someone else?
The phone should be set up to receive MMS but if you would like info on what the settings should be just click here.
on 13-08-2013 04:26 PM
My reception is fine. i can receive photos from meteor customers no problem. I can send pictures to any network and they are received no problem too. I just cannot receive from other networks. All the settings are ok.
on 13-08-2013 04:38 PM
I've just spoke with our Tech Team there and they've made a couple changes to your settings.
Can you remove the battery from your phone (while on) and then turn it back on please? You should (hopefully) be good to go after this... If not, I would advise you to get a replacement Sim card (free in store). After that if the issue is still there get back on to us and we'll investigate further
on 14-08-2013 03:53 PM
on 15-08-2013 08:32 AM
I have got a new Sim and it has made no difference. 3 people tried to send me MMS last night and they never came through. One MMS came through last night that was sent on monday.
on 15-08-2013 10:55 AM
on 15-08-2013 11:14 AM
The people sending the messages have sent them to other meteor contacts no problem.
Viber and whatsapp are not the answer. Not everyone has smart phones, and as this is an issue with either my phone or network, i think it should get resolved.
on 16-08-2013 11:12 AM
on 16-08-2013 12:20 PM
on 16-08-2013 12:44 PM
on 16-08-2013 01:40 PM