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Contributor
Eod100
Posts: 50
Registered: ‎12-11-2011

Samsung Galaxy Mini keeps powering off

Just wondering, does this happen to anyone else with a Samsung Galaxy Mini?

My phone keeps randomly turning itself off.

It's not due to low battery as when this happens the battery indicator shows the battery is full (or almost full).

Anyone from Meteor/ someone with this phone know how to solve this issue?

I'd be very grateful, thanks!

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Newbie
jimbob20
Posts: 1
Registered: ‎04-01-2012

Re: Samsung Galaxy Mini keeps powering off

yes i have this problem too, a few times a week the phone is off when i look at it even tho its fully charged.
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Meteor_Steve
Posts: 6,848
Topics: 43
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Solutions: 105
Registered: ‎27-10-2010

Re: Samsung Galaxy Mini keeps powering off

Hi Guys,

 

How long has this been happening?

 

Steven

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Contributor
Eod100
Posts: 50
Registered: ‎12-11-2011

Re: Samsung Galaxy Mini keeps powering off

Hi Steven,

 

I bought the phone in September (2011) and it's been happening on and off since then.

 

It usually happens at least once a week and sometimes two or three times a week.

 

 

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Meteor_Steve
Posts: 6,848
Topics: 43
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Blog Posts: 1
Solutions: 105
Registered: ‎27-10-2010

Re: Samsung Galaxy Mini keeps powering off

Hi there,

Have you sent this for repair?

Steven
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Contributor
Eod100
Posts: 50
Registered: ‎12-11-2011

Re: Samsung Galaxy Mini keeps powering off

Hi,

No I haven't. I was hoping there would be an alternative to sending if off for repair (such as upgrading the software on the phone).

I've heard that when phones get sent for repair all the data stored on the phone gets erased, and I'd prefer to avoid this if I could.

Do you know if there's any other solution to this prolem (besides sending it back for repair)?

 

Thanks very much

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Regular Poster
LaughinJoker
Posts: 20
Registered: ‎09-01-2012

Re: Samsung Galaxy Mini keeps powering off

I am not having any problems with my mini, but I only have mine a couple of weeks.

 

Regarding your data, you shouldn't worry too much as your contacts etc should be backed up by your google account (login to http://gmail.com and your contacts should be there). You could also give Samsung Kies a try to do an update, if one is required. Kies should also backup your data. http://samsung.com/kies

 

You could try to restore the phone to factory settings. This will erase everything from the phone. To restore it, turn off the phone, then hold the main button while turning it back on. You should get a recovery screen. You can restore to factory settings from there :smileywink:

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Contributor
Eod100
Posts: 50
Registered: ‎12-11-2011

Re: Samsung Galaxy Mini keeps powering off

Thanks a million for that, I might give that a try alright!

 

Thanks again!

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Meteor_Tony
Posts: 379
Topics: 59
Kudos: 65
Solutions: 5
Registered: ‎23-09-2011

Re: Samsung Galaxy Mini keeps powering off

Hi Guys,

 

We're on for an hour answering some Meteor / Samsung customer questions - just to let you know we've posted a response to Eod100's original question in the 'Ask Samsung' thread at the top of the page. 

 

Cheers,

Mick 

Samsung Mobile Ireland

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Newbie Poster
bb82
Posts: 4
Registered: ‎29-10-2011

Have you got a link to the fix please? I've been having t...

Have you got a link to the fix please? I've been having the same problem since I bought my Galaxy Mini last year.

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