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Clio64
Posts: 9
Registered: ‎05-01-2013

Not receiving texts

I'm not sure if this is a coverage issue but could not find an appropriate forum. Since yesterday I have not been receiving texts from, as far as I know, just one person in particular. I have received a couple of texts from this person but most that he is sending are not being delivered to my phone. He has been told that there are no errors in his account and I was told that there were some on mine but that they have now been fixed. However, the problem is still persisting. As far as I know the problem is just with this one number that is also meteor but it may be with more as I have no way of knowing.

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JimmyIreland
Posts: 5,626
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Registered: ‎27-08-2010

Re: Not receiving texts

Try clearing up your sms in phone and reboot phone.
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Poster
Clio64
Posts: 9
Registered: ‎05-01-2013

Re: Not receiving texts

I've tried this twice and it hasn't worked. I'm not sure if the problem is just with receiving texts from other meteor customers. This is what it appears to be as I am having no problem receiving texts from other networks. 

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JimmyIreland
Posts: 5,626
Kudos: 1,331
Solutions: 146
Registered: ‎27-08-2010

Re: Not receiving texts

Can you send sms ok?
_____________________________________________________



NOTE-I am a Meteor Mobile customer like you,I spend my free time here to help others,Multiple forum Master and balanced,Mobile Phone expert,find me on twitter @jimboireland
METEOR NUMBERS - PAYG: 1747 BillPAY: 1905





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Poster
Clio64
Posts: 9
Registered: ‎05-01-2013

Re: Not receiving texts

I have run out of credit but until then I could send sms with no problems.

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JimmyIreland
Posts: 5,626
Kudos: 1,331
Solutions: 146
Registered: ‎27-08-2010

Re: Not receiving texts

The phone is?
_____________________________________________________



NOTE-I am a Meteor Mobile customer like you,I spend my free time here to help others,Multiple forum Master and balanced,Mobile Phone expert,find me on twitter @jimboireland
METEOR NUMBERS - PAYG: 1747 BillPAY: 1905





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Poster
Clio64
Posts: 9
Registered: ‎05-01-2013

Re: Not receiving texts

Samsung Galaxy Mini

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JimmyIreland
Posts: 5,626
Kudos: 1,331
Solutions: 146
Registered: ‎27-08-2010

Re: Not receiving texts

[ Edited ]

Ok generally this would be message related,inbox and sent folders are cleared?,Have you many apps on the phone?

is there anybody else in family or around on meteor having the same issue?

_____________________________________________________



NOTE-I am a Meteor Mobile customer like you,I spend my free time here to help others,Multiple forum Master and balanced,Mobile Phone expert,find me on twitter @jimboireland
METEOR NUMBERS - PAYG: 1747 BillPAY: 1905





Please use plain text.
Poster
Clio64
Posts: 9
Registered: ‎05-01-2013

Re: Not receiving texts

Thanks for your help. I cleared all my text messages. I have quite a few apps but none that I can delete and I still have a good bit of free memory on the phone. I haven't heard of anyone else with the same problem but have spoken to a friend who had texted me yesterday who is also meteor. It seems that I'm not receiving texts from any meteor customers unless they are sent via webtext. I think a trip to the meteor store may be in order unfortunately.

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Meteor_Bobby
Posts: 4,464
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Registered: ‎09-10-2012

Re: Not receiving texts

Hey Clio64,

Did you make it in store?

-Bobby
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Poster
Clio64
Posts: 9
Registered: ‎05-01-2013

Re: Not receiving texts

No and I probably won't for another week so any help would be appreciated. Still not receiving any texts from meteor numbers but every other network is fine

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Meteor_Bobby
Posts: 4,464
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Registered: ‎09-10-2012

Re: Not receiving texts

Hey Clio,

A lot of Samsungs can block texts coming in from some numbers. Can you go into your Settings Menu then click on Applications, go to Messages then text messages and it should come up with ''block number'' if there are any numbers in there just take them out.

-Bobby
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Poster
Clio64
Posts: 9
Registered: ‎05-01-2013

Re: Not receiving texts

There's no option for this in my settings menu and I've gone through all of the other settings and there is none there either. I had been receiving texts from this number up until about 4 days ago and I haven't made any changes to my phone in that time

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Meteor_Bobby
Posts: 4,464
Topics: 26
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Registered: ‎09-10-2012

Re: Not receiving texts

Hi Clio,

Can when you go into the contact's message conversation with this specific person, and click settings, is there any ''block'' setting there?

-Bobby
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Poster
Clio64
Posts: 9
Registered: ‎05-01-2013

Re: Not receiving texts

No there is no option for this. I am still receiving webtexts from this person, well I was until their webtexts stopped working... but surely my phone would block all texts from this person anyway if I had their number blocked? I haven't made any changes to my phone recently so I really don't think this is the problem

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Poster
Clio64
Posts: 9
Registered: ‎05-01-2013

Re: Not receiving texts

I tried my sim in another phone and got all the messages so it is definitely a problem with my phone unfortunately

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JimmyIreland
Posts: 5,626
Kudos: 1,331
Solutions: 146
Registered: ‎27-08-2010

Re: Not receiving texts

You could back up your data and hard reset the phone,this is a last case resort,if the phone was working fine beforehand,it should have no reason not to after that
_____________________________________________________



NOTE-I am a Meteor Mobile customer like you,I spend my free time here to help others,Multiple forum Master and balanced,Mobile Phone expert,find me on twitter @jimboireland
METEOR NUMBERS - PAYG: 1747 BillPAY: 1905





Please use plain text.