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LyonsJames15
Posts: 6
Registered: ‎19-08-2013

My top up plan

I was on your old €5 top up plan for free meteor text  for 15 days and now I want the new plan for the same price free meteor text and 50gb for 30 days, so I opted in for the new one around 3 times  and topped up and after I topped up meteor sent me text saying I would be receiving the old plan 15 days of meteor text could you please fix it so I can get my free text for 30 days and 50gb of Internet

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Poster
LyonsJames15
Posts: 6
Registered: ‎19-08-2013

Re: My top up plan

i now have lost €2 credit for nothing how do you turn off 3g internet :smileysad:

 

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Meteor_Grainne
Posts: 6,971
Topics: 2
Kudos: 713
Solutions: 227
Registered: ‎01-12-2011

Re: My top up plan

Hi LyonsJames15,

You will need to log onto your My Meteor account and change your plan to Anytime Online. Once you change to this plan you can then opt in to receive the free meteor texts and 50MB of data.

Grainne
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Poster
LyonsJames15
Posts: 6
Registered: ‎19-08-2013

Re: My top up plan

there is no Anytime Online option it still shows the old offers
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Meteor_Adam
Posts: 2,039
Kudos: 266
Solutions: 114
Registered: ‎31-07-2013

Re: My top up plan

Hi LyonJames15,

I've just changed your price plan to Anytime Online there.

You can now opt in for the Meteor texts and 50MB for €5.

-Adam
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Help & Support Home Page | Forum T&C's - Please read | Meteor web-chat

Please note that unsolicited PMs will not be answered. Try using our 'Search Bar' in the top right hand corner as your question could already be answered, if not just drop a post in a relevant thread or set one up yourself.

The forum is moderated from Monday-Friday - 9AM-5PM.
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Poster
LyonsJames15
Posts: 6
Registered: ‎19-08-2013

Re: My top up plan

thanks
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Meteor_Adam
Posts: 2,039
Kudos: 266
Solutions: 114
Registered: ‎31-07-2013

Re: My top up plan

No worries. Anything else we can help with just let us know,

-Adam
________________________________________________________

Help & Support Home Page | Forum T&C's - Please read | Meteor web-chat

Please note that unsolicited PMs will not be answered. Try using our 'Search Bar' in the top right hand corner as your question could already be answered, if not just drop a post in a relevant thread or set one up yourself.

The forum is moderated from Monday-Friday - 9AM-5PM.
Please use plain text.