Reply
Meteor_Steve
Posts: 6,848
Topics: 43
Kudos: 584
Blog Posts: 1
Solutions: 105
Registered: ‎27-10-2010

Customer Care Contact Information

[ Edited ]

Hi Guys,

 

If you have an issue on your account, could you please set up a new thread as opposed to posting on a current one. That way all correspondence in the thread is easier to track. Also please do not DM me with a query unless you have set up a thread first and I have requested the info from you.

 

Also please note the following ways to contact customer care:

Phone: 1905(bill pay)/1747(payg)

From Abroad: +353 1 430 7085 / +353 1 430 7066

Email: Info@meteor.ie or contact form here: http://forms.meteor.ie/contact

Post:Meteor Mobile Communications,1 HSQ,St John's Road,Dublin 8.

WebChat:  http://meteor.ie/contact_us/

Fax: 1800 200 480

 

Thanks,

 

Steven

_______________________________________________________
Our Forum Terms of Service... Please Read

Unsolicited PM's will not be answered, please set up a thread if you need help with a query.
Please use plain text.
Newbie Poster
Under_Score
Posts: 3
Registered: ‎06-10-2012

Re: Customer Care Contact Information

Hi

 

I wish to stop my blackberry internet from eMobile.

 

Charge of 9.99 tomorrow

 

Please cancel it for me

 

Thank you

Please use plain text.
Meteor Maestro
optimus
Posts: 1,572
Registered: ‎10-04-2011

Re: Customer Care Contact Information

There are no Meteor staff online until Monday
Please use plain text.
Newbie Poster
Under_Score
Posts: 3
Registered: ‎06-10-2012

Re: Customer Care Contact Information

will my 9.99 be refunded on Monday.
Please use plain text.
Meteor Maestro
optimus
Posts: 1,572
Registered: ‎10-04-2011

Re: Customer Care Contact Information

No. You need to call customer care to stop the bundle
Please use plain text.
Meteor_Grainne
Posts: 7,287
Topics: 3
Kudos: 765
Solutions: 315
Registered: ‎01-12-2011

Re: Customer Care Contact Information

Hi Under_Score,

I can see that an agent in our customer care team has resolved your issue for you.

Let me know if you have any other queries.

Grainne
_______________________________________________________
Help & Support Home Page | Forum T&C's - Please read | Meteor web-chat: 9AM - 11PM

Unsolicited PMs will not be answered, use our 'Search Bar'' in the top right hand corner, your question may already have been answered but if not, drop a post on a relevant thread, or set one up yourself.

The forum is moderated from Monday-Friday - 9AM-5PM.
Please use plain text.
Newbie Poster
Corey21
Posts: 2
Registered: ‎02-11-2012

Re: Customer Care Contact Information

Hi

 

I wish to stop my 500mb  internet f

 

Charge of 4.99

 

Please cancel it for me

 

Thank you

Please use plain text.
Newbie Poster
Corey21
Posts: 2
Registered: ‎02-11-2012

Re: Customer Care Contact Information

Hi

 

I wish to stop my free meteor talk 

 

Charge of 10.00

 

Please cancel it for me

 

Thank you

Please use plain text.
Meteor_Grainne
Posts: 7,287
Topics: 3
Kudos: 765
Solutions: 315
Registered: ‎01-12-2011

Re: Customer Care Contact Information

Hi Corey21,

I can see from your account that you have already opted out of the 500MB data bundle. You are currently opted in for the blackberry data add - on.

I have removed the free meteor talk promotion from your account.

Grainne
_______________________________________________________
Help & Support Home Page | Forum T&C's - Please read | Meteor web-chat: 9AM - 11PM

Unsolicited PMs will not be answered, use our 'Search Bar'' in the top right hand corner, your question may already have been answered but if not, drop a post on a relevant thread, or set one up yourself.

The forum is moderated from Monday-Friday - 9AM-5PM.
Please use plain text.
Newbie
Djcharccy
Posts: 1
Registered: ‎13-06-2013

Re: Customer Care Contact Information

Hi

I opted in for the new €20 deal for free meteor talk and any network text. I topped up and got the confirmation text and called a few 085 people and yesterday evening it said I didn't have enough credit to make the call even though I'm supposed to have it free. I had €10 credit and afterward I had none?

Regards

Ciaran
Please use plain text.
Meteor_Grainne
Posts: 7,287
Topics: 3
Kudos: 765
Solutions: 315
Registered: ‎01-12-2011

Re: Customer Care Contact Information

Hi Ciaran,

With your plan there is a fair usage allowance. When this is exceeded you are charged for the call. The fair usage amount for a call to a Meteor number is 59 minutes. As you were on a call for 62 minutes you were charged for the call and this affected your plan.

I have had to escalate this onto an agent in our technical team to be investigated. It may take between 24 to 48 hours for this to be resolved.

Grainne
_______________________________________________________
Help & Support Home Page | Forum T&C's - Please read | Meteor web-chat: 9AM - 11PM

Unsolicited PMs will not be answered, use our 'Search Bar'' in the top right hand corner, your question may already have been answered but if not, drop a post on a relevant thread, or set one up yourself.

The forum is moderated from Monday-Friday - 9AM-5PM.
Please use plain text.
Visitor
Nicole13
Posts: 1
Registered: ‎18-06-2013

Re: Customer Care Contact Information

Hi

I was just wondering do free texts work abroad

Regards

Nicole
Please use plain text.
Meteor_Bobby
Posts: 4,464
Topics: 26
Kudos: 564
Blog Posts: 0
Solutions: 174
Registered: ‎09-10-2012

Re: Customer Care Contact Information

Hey there Nicole13,

I'm afraid not but if you are within Europe Zone 1 you will be able to contact others making calls and texts for standard rates and receive calls and texts for free.

-Bobby
---------------------------------------------------------------------------------------------------
Our Forum Terms of Service... Please Read

Unsolicited PMs will not be answered, use our 'Search Bar'' in the top right hand corner, your question may already have been answered but if not, drop a post on a relevant thread, or set one up yourself.

The forum is moderated from Monday-Friday - 9AM-5PM.
Please use plain text.
Newbie Poster
Tom32
Posts: 2
Registered: ‎19-06-2012

Re: Customer Care Contact Information

Hi,

 

I would like to cancel my 30 day sim contract please

 

 

Please use plain text.
Meteor_Colm
Posts: 1,939
Topics: 58
Kudos: 235
Solutions: 71
Registered: ‎17-11-2010

Re: Customer Care Contact Information

Hi Tom32,

We can't organize this from here but if you call our Customer Care team on 1905 an agent can organize this for you.

Thanks

Colm
_______________________________________________________
Our Forum Terms of Service... Please Read

Unsolicited PM's will not be answered, please set up a thread if you need help with a query.
Please use plain text.
Poster
coleyx
Posts: 14
Registered: ‎27-03-2013

Re: Customer Care Contact Information

On Saturday I lost my phone so on Sunday I came online and ordered a new Bill phone. I couldnt upload the necessary details on the day so yesterday I emailed them yo meteor. I have still not had a reply and I would like to know how my request is going as I am still phoneless. I would really appreciate it if you could help,
Please use plain text.
Newbie
F-Bomb83
Posts: 1
Registered: ‎05-12-2013

Re: Customer Care Contact Information

Hi,

 

I've been trying to contact Meteor all morning to make a payment on a bill. When i get through to the automated payment service, the service just ends the call. I've tried holding on to speak to someone, but after a long while, the call just drops. I can't contact any online help either. My service has been suspended and i need to resolve this matter urgently.

 

Thanks,

 

Fin

Please use plain text.
Meteor_Grainne
Posts: 7,287
Topics: 3
Kudos: 765
Solutions: 315
Registered: ‎01-12-2011

Re: Customer Care Contact Information

Hi Fin,

I can see that you were able to call our customer care team who took your payment.

Grainne
_______________________________________________________
Help & Support Home Page | Forum T&C's - Please read | Meteor web-chat: 9AM - 11PM

Unsolicited PMs will not be answered, use our 'Search Bar'' in the top right hand corner, your question may already have been answered but if not, drop a post on a relevant thread, or set one up yourself.

The forum is moderated from Monday-Friday - 9AM-5PM.
Please use plain text.
Poster
Shtax
Posts: 8
Registered: ‎23-01-2014

Re: Customer Care Contact Information

 

Is there a decent costumer service number i  can call? 

 

Terrible service, I was on hold at 01 4307085

for 28 minutes and then hung up on!

 

Shame on you Meteor, im goin back to  Vodafone..this is ridiculas, Shamefull

COme on, answer the phone...im calling from Austrlalia (youve havent given any overseas number..)

 

Ive cancelled my accoutn with u after christmas, and your still taking money form my account

 

And now, u wont even answer the phone, and im hold for almost 30 min already - listenign to that **bleep**e music u play while im waiting, and then hung up on.

 

Not good enough. 

 

Is there an email that someone might reply to?

 

Dissapointed.

 

Fuxache this is terrible service

Please use plain text.
Meteor_Adam
Posts: 5,126
Kudos: 563
Solutions: 394
Registered: ‎31-07-2013

Re: Customer Care Contact Information

Hi Shtax,

The international number is 0035314307085. Apologies you've had such trouble getting in touch with us. I'm going to look into this for you here. I'll be back in touch by PM as soon as I have an update for you.

Adam
________________________________________________________

Help & Support Home Page | Forum T&C's - Please read | Meteor web-chat

Please note that unsolicited PMs will not be answered. Try using our 'Search Bar' in the top right hand corner as your question could already be answered, if not just drop a post in a relevant thread or set one up yourself.

The forum is moderated from Monday-Friday - 9AM-5PM.
Please use plain text.