on 16-01-2013 07:12 PM
I phoned in October to cancel my account.
I was told to email email@example.com which I could not do as I have very limited access to email.
Money has been taken from my account for October, November, December and I have just received an invoice for January also.
I have not used the service since October when I told you I wished to cancel the account.
I have since emailed firstname.lastname@example.org requesting the funds be returned to me, and after 7 days I have still not received a response.
This is absolutely ridiculous that you are essentially stealing money from my account.
No reply to my email, and now you are going to take another months payment from my bank account.
When does this end?
Am I under some sort of obligation to keep paying you despite being on a month rolling contract which the terms and conditions stated I can cancel any time?
Why are you taking money from my bank account for a service I have not and cannot even use due to moving house to an area with no Meteor reception?
on 17-01-2013 10:00 AM
on 17-01-2013 03:49 PM
on 18-01-2013 12:25 AM
Firstly, thanks for sorting this for me.
Unfortunately a refund to a pay as you go account is more or less useless to me as I moved to a new area which has no Meteor reception - it is the reason I cancelled the account in the first place.
What other options do I have for retrieving the money?
on 18-01-2013 03:42 PM
on 13-02-2013 10:58 AM