Apple

[shell027]

Hi there, 

I contacted meteor customer care on the 3rd of May regarding geting my iphone unlocked. i've heard nothing back and i'm just wondering if you could look into it for me. If you need any more info i'll pm it. 

thanks

Michelle

[iDann]

Did they say they would unlock it? If they did, it could be ready as you don't unlock iPhones with a code, its done via iTunes by backing it up and it should display a message if its unlocked, have a search on google anyway for the procedure step by step.

[shell027]

Hi  yeah they said that they would be in touch with me to give me the unlock code. 

[Meteor_Grainne Moderator]

Hi shell027,

Can you advise if you registered the imei of the phone to your my meteor account?

Grainne

[shell027]

No I haven't. When I rang though I gave the guy my imei number and he gave me a business reserve number

[shell027]

I've just tried to update my account and can't find where to put the IMEI on this. 

[Meteor_Grainne Moderator]

Hi shell027,

If you email info@meteor.ie all the details you updated on your my meteor account and the imei of your phone they will be able register the account for you. Alternatively you can call CC who can process this for you,

Grainne

[shell027]

I actually went into Meteor on henry street and the guy who was helping me was on the phone for a good half an hour. Turns out the Phone and IMEI on my account is of course different to the one I have now however you can't register a new pohone on it. So whoever was unlocked it saw a conflict betweent he IMEI on my account and the one i have given and didn't process but no-one thought it would be useful to contact the customer to tell me or to verify anything, which i'm really annoyed about. 

I had someone else onto me from meteor yesterday and they also could not register my IMIE for the Iphone and have to get back in contact with me. Bit of a mess really waiting a month now and I had to chase meteor after them failing to contact  me. If i haven't heard anything by tomorrow i'lll leave a mgs on this becuase i don't know who to contact to get this sorted. 

[shell027]

Can you please get someone to ring me today regarding this issue. Been waiting a month now and the person I spoke to said they would be in touch. That was on Monday. Getting to be a joke now. Only available between 1-2 to answer.
Thanks.